Terms and Conditions for the Purchase and Sale of IMPORTED FUT, headquartered infutimportados.com, hereinafter referred to simply as FUT IMPORTADOS, and, on the other hand, the customer, qualified at the time of purchase of the FUT IMPORTED products, hereinafter referred to as simply Customer.
Considering that FUT IMPORTADOS sells products and services over the internet; Considering the Customer's interest in purchasing the products offered by FUT IMPORTADOS (“Products”) in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the customer of the FUT IMPORTADOS website.
I. Confidentiality: FUT IMPORTADOS is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the “Site Blindado” seal.
II. Customer Service (SAC): The customer has this service to solve their doubts, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be contacted by phone or using a form on the website.
III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. Deliveries of the Products are carried out from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may take place on Saturdays, Sundays and holidays.
III.I – Up to three delivery attempts will be made at the specified location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the FUT IMPORTADOS Distribution Center.
III.II – After completing the order, it is not possible to change the form of payment and/or delivery address, request an advance payment or even the priority of delivery.
III.III – The delivery time informed during the Product purchase procedure takes into account the stock and product preparation time. With each update in the order's delivery status, the FUT IMPORTADOS system automatically sends alert emails to the Customer.
III.IV – Shipping is free, regardless of the quantity of products purchased.
III.V – FUT IMPORTADOS does not authorize the carrier to: enter the home; open the product packaging; deliver to an address other than that stated in the Register; make delivery to a minor or without identification document.
III.VI – FUT IMPORTADOS is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer's pending issues, therefore, it is necessary to attend the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to the interested parties.
IV. Right of repentance: the Customer will be entitled to exercise the right of repentance of the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to FUT IMPORTADOS in the original packaging, together with all its accessories.
IV.I – The Customer must request the return through the Customer Service (SAC). The expenses resulting from the collection or postage of the Product will be borne by FUT IMPORTADOS.
IV.II – Upon arrival of the product at the Distribution Center, FUT IMPORTADOS will verify that the aforementioned conditions have been met. If so, it will provide a refund of the total purchase price.
IV.III – In credit card purchases, the card administrator will be notified and the reversal will occur on the following or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and, also, the collection of the remaining installments after the full refund of the Product value on the Customer's credit card made by FUT IMPORTADOS, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be encumbered, since FUT IMPORTADOS, as mentioned above, carries out the reversal of the full value of the Product in a single installment, the credit referring to the reversal being granted in full by the card administrator on the billing invoice subsequent to the month of cancellation.
IV.IV - In purchases paid with bank slip or debit, the refund will be made by means of a bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the CPF of the current account holder.
By purchasing on our website, you agree to all Terms and conditions.